Last updated: July 18, 2026
Welcome to Vellas. These Terms of Service govern your use of vellas.uk and any purchases made through our website.
By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our services.
Vellas is operated by:
Legal business name: BlueOak Commerce LLC
Trading name: Vellas
Website: vellas.uk
Email: contact@vellas.uk
Business address:
1001 S Main Street, Suite 600
Kalispell, Montana 59901-1498
United States
Throughout these Terms, “Vellas,” “we,” “us” and “our” refer to BlueOak Commerce LLC.
You must be at least 18 years old or the age of legal majority in your place of residence to make a purchase from our website.
By using our website, you confirm that:
You may use our website only for personal and lawful shopping purposes.
You must not:
We may restrict or terminate access where we reasonably believe these Terms have been violated.
We make reasonable efforts to ensure that product descriptions, photographs, prices, colours, sizes and specifications are accurate.
However:
Please review the product description carefully before placing an order.
All products are subject to availability.
Adding an item to your cart does not reserve the item. We may limit quantities, discontinue products or cancel orders where a product is unavailable.
If we cancel an order after payment has been received, we will refund the amount paid for the cancelled item.
When you place an order, you are making an offer to purchase products from us.
An order confirmation only confirms that we received your order. Your order is accepted when we send a shipping confirmation or otherwise confirm that the order has been accepted.
We may reject or cancel an order because of:
If we cancel a paid order, we will issue a refund to the original payment method.
Prices are displayed in the currency shown on the website.
Shipping charges, sales tax and other applicable fees will be displayed at checkout where available.
International customers may be responsible for:
These charges are determined by local authorities and are not controlled by Vellas.
Payment must be made using one of the payment methods available at checkout.
By submitting payment information, you confirm that:
Payments may be processed by third-party payment providers under their own terms and privacy policies.
We may delay or cancel an order if a payment is declined, reversed or identified as potentially fraudulent.
Discount codes and promotions:
Discount codes must be applied before checkout is completed.
Shipping times displayed on our website are estimates unless expressly stated otherwise.
Delivery may be affected by:
Customers are responsible for providing a complete and accurate delivery address.
If we cannot ship within the stated timeframe, we may contact you with an updated delivery estimate or provide the option to cancel the unshipped order where required.
US online sellers generally must have a reasonable basis for their advertised shipping timeframe and address delays appropriately.
Please contact contact@vellas.uk if your order:
We may request photographs, videos or other information before approving a refund or replacement.
We may also ask you to cooperate with an investigation conducted by the shipping carrier.
Order cancellations, returns and refunds are governed by our Refund & Return Policy.
Cancellation requests should be submitted as soon as possible. We cannot guarantee cancellation after an order has entered processing or has shipped.
Returns must be approved before products are sent back.
Do not send returns to our business address unless we have specifically authorised that address for your return.
Nothing in these Terms limits consumer rights that cannot legally be excluded.
You may create an account to manage orders and account information.
You are responsible for:
Please contact us immediately if you believe your account has been accessed without permission.
We may suspend accounts connected with fraud, abuse or violations of these Terms.
You may submit reviews, comments, photographs or other content where this feature is available.
Content you submit must:
You retain ownership of your content. By submitting it, you grant Vellas a non-exclusive, worldwide, royalty-free licence to display, reproduce and use the content for operating and promoting our business.
We may remove content that is fraudulent, unlawful, abusive, unrelated or violates these Terms.
Nothing in these Terms prevents customers from sharing honest opinions about our products or services. US law prohibits standard consumer-contract clauses that punish or restrict honest reviews.
The website and its content—including the Vellas name, logo, text, graphics, photographs, design and layout—are owned by or licensed to Vellas.
You may not copy, reproduce, distribute, modify, sell or commercially use our content without written permission.
Third-party product names and trademarks belong to their respective owners.
Our website may use or link to third-party services, including:
We do not control third-party services and are not responsible for their availability, content, security or privacy practices.
Your use of those services may be subject to separate terms and privacy policies.
Our collection and use of personal information are described in our Privacy Policy.
By using our website, you acknowledge that your information may be processed as described in that policy.
We do not guarantee that the website will always be available, uninterrupted or free from errors.
We may temporarily suspend or modify the website for:
To the fullest extent permitted by law, our website is provided on an “as is” and “as available” basis.
We do not guarantee that:
Nothing in these Terms excludes warranties or consumer rights that cannot legally be excluded.
To the fullest extent permitted by law, Vellas and BlueOak Commerce LLC will not be liable for indirect, incidental, special or consequential losses resulting from:
Where our liability cannot be excluded, our total liability relating to an order will not exceed the amount paid for the affected order, except where applicable law requires otherwise.
Nothing in these Terms excludes liability that cannot legally be excluded.
We are not responsible for delays or failures caused by events outside our reasonable control, including:
We will take reasonable steps to minimise the effect of such events.
These Terms are governed by the laws of the State of Montana, United States, without regard to conflict-of-law principles.
Any dispute may be submitted to a court with appropriate jurisdiction.
Customers may still be entitled to mandatory consumer protections available under the laws of their place of residence.
We may update these Terms from time to time.
The revised version will be published on this page with a new “Last updated” date. Changes will apply to future use of the website and future purchases.
If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect.
These Terms, together with our:
form the agreement between you and Vellas regarding your use of the website and purchases.
For questions regarding these Terms of Service, contact:
Vellas
Operated by BlueOak Commerce LLC
Email: contact@vellas.uk
Website: vellas.uk
Business address:
1001 S Main Street, Suite 600
Kalispell, Montana 59901-1498
United States
This business address is not an authorised return address unless we confirm otherwise in writing.