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Privacy Policy




Last updated: July 18, 2026

Vellas respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose and protect your information when you visit vellas.uk, place an order, create an account, contact us or otherwise use our services.

1. About Us

Vellas is an online store operated by:

Legal business name: BlueOak Commerce LLC
Trading name: Vellas
Website: vellas.uk
Email: contact@vellas.uk

Business address:
1001 S Main Street, Suite 600
Kalispell, Montana 59901-1498
United States

State of formation: Montana, United States
Montana filing number: C1648986

2. Information We Collect

We may collect personal information that you provide directly to us, including:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Account information
  • Order details
  • Products purchased
  • Customer support messages
  • Returns and refund requests
  • Reviews and feedback
  • Marketing preferences

We may also automatically collect certain information when you visit our website, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages and products viewed
  • Shopping cart activity
  • Referring website
  • Date and time of visits
  • Cookie and analytics information

3. Payment Information

Payments are processed through third-party payment providers.

Payment providers may collect your card number, billing information and other payment details according to their own privacy policies and security procedures.

We only receive the information necessary to confirm and manage your payment and order.

4. How We Use Your Information

We may use your information to:

  • Process and fulfil your orders
  • Confirm payments
  • Arrange shipping and delivery
  • Send order and tracking updates
  • Manage your customer account
  • Respond to questions and support requests
  • Process returns, exchanges and refunds
  • Prevent fraud and unauthorised transactions
  • Improve our website, products and services
  • Personalise your shopping experience
  • Analyse website traffic and performance
  • Send promotional messages where permitted
  • Comply with legal and tax requirements
  • Protect our business and customers

5. How We Share Your Information

We may share your information with trusted service providers that help us operate our store, including:

  • Payment processors
  • Banks and financial institutions
  • Shipping and delivery companies
  • Warehousing and fulfilment providers
  • Website-hosting providers
  • E-commerce platforms
  • Customer support providers
  • Email service providers
  • Analytics providers
  • Advertising platforms
  • Fraud-prevention providers
  • Accountants, lawyers and professional advisers

We may also disclose information when required by law, to respond to valid legal requests or to protect our business, customers and legal rights.

We do not sell your personal information for money.

6. Cookies and Tracking Technologies

We may use cookies, pixels and similar technologies to:

  • Keep the website working properly
  • Remember items in your cart
  • Remember your preferences
  • Maintain website security
  • Understand how visitors use our website
  • Measure advertising performance
  • Show relevant advertisements

You can control or disable cookies through your browser settings or through the cookie settings available on our website.

Disabling certain cookies may affect some website features.

7. Marketing Communications

We may send you promotional emails about new products, offers or updates where permitted.

You can unsubscribe at any time by:

  • Clicking the Unsubscribe link in any marketing email; or
  • Contacting us at contact@vellas.uk.

You may still receive important messages relating to your orders, payments, deliveries, returns or account security.

8. International Customers

Vellas sells products to customers in multiple countries.

Because BlueOak Commerce LLC is based in the United States, your information may be processed or stored in the United States or in other countries where our service providers operate.

Data-protection laws may differ between countries. Where required, we take reasonable measures to protect personal information transferred internationally.

9. Data Retention

We keep personal information only for as long as reasonably necessary to:

  • Fulfil your orders
  • Provide customer service
  • Maintain business and transaction records
  • Prevent fraud
  • Resolve disputes
  • Comply with legal, accounting and tax obligations

When information is no longer required, we may delete, anonymise or securely dispose of it.

10. Data Security

We use reasonable administrative, technical and organisational measures designed to protect personal information against:

  • Unauthorised access
  • Loss
  • Misuse
  • Alteration
  • Disclosure
  • Destruction

However, no internet transmission or electronic storage system is completely secure.

You are responsible for keeping your account password confidential and should contact us immediately if you believe your account has been accessed without permission.

11. Your Privacy Rights

Depending on where you live, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your information
  • Object to certain uses of your information
  • Opt out of certain marketing communications
  • Request information about how your data is shared
  • Withdraw consent where processing is based on consent

To submit a privacy request, email:

contact@vellas.uk

We may ask you to verify your identity before completing your request.

12. United States Privacy Rights

Residents of certain US states may have additional rights under applicable state privacy laws.

Where those laws apply, you may have the right to request access, correction or deletion of personal information, and to opt out of certain uses or sharing of your information.

Vellas will not discriminate against you for exercising an applicable privacy right.

13. Children’s Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact contact@vellas.uk.

14. Third-Party Links

Our website may contain links to websites or services operated by third parties.

We are not responsible for the content, security or privacy practices of third-party websites. Please review their privacy policies before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page, and the “Last updated” date will be revised accordingly.

16. Contact Us

For questions about this Privacy Policy or how we handle your personal information, contact:

Vellas
Operated by BlueOak Commerce LLC

Email: contact@vellas.uk
Website: vellas.uk

Business address:
1001 S Main Street, Suite 600
Kalispell, Montana 59901-1498
United States