Last updated: July 18, 2026
Thank you for shopping at Vellas. This Shipping Policy explains how we process and deliver orders placed through vellas.uk.
Orders are usually processed within 1–3 business days after payment is confirmed.
Orders are not processed on weekends or public holidays. Processing may take longer during busy periods or promotional events.
The estimated delivery time is:
7–15 business days after your order has been shipped.
Delivery times are estimates and may vary depending on the destination, shipping carrier, customs processing, weather or other circumstances outside our control.
We ship to the United States and selected international destinations.
Available shipping options and charges will be displayed at checkout.
Shipping costs are calculated at checkout based on the destination and products ordered.
Free shipping may be available on selected orders or promotions.
Once your order has shipped, we will send a confirmation email with tracking information where available.
Tracking may take 2–5 business days to update after shipment.
Some orders may be shipped in separate packages. You may receive multiple tracking numbers and packages may arrive on different dates.
International orders may be subject to customs duties, import taxes, VAT or other charges imposed by the destination country.
These charges are the customer’s responsibility unless otherwise stated at checkout.
Vellas does not control customs charges or customs-processing times.
Customers are responsible for providing a complete and accurate shipping address.
Contact us immediately at contact@vellas.uk if you need to correct your address.
We cannot guarantee that an address can be changed after the order has been processed or shipped.
Vellas is not responsible for orders delayed, lost or returned because of incorrect or incomplete shipping information.
Please contact us if your order has not arrived after the estimated delivery period.
Include your:
We may need to contact the shipping carrier and complete an investigation before issuing a replacement or refund.
When tracking shows that a package has been delivered, please check:
Some carriers may update tracking before the package is physically delivered. Please allow up to 48 hours before contacting us.
If your order arrives damaged or incorrect, contact us within 7 days of delivery.
Please provide your order number and clear photographs or videos of the item, packaging and shipping label.
Contact us as soon as possible to request an order change or cancellation.
We cannot guarantee changes or cancellations after an order has entered processing or has shipped.
For shipping questions, contact:
Vellas
Operated by BlueOak Commerce LLC
Email: contact@vellas.uk
Website: vellas.uk
Business address:
1001 S Main Street, Suite 600
Kalispell, Montana 59901-1498
United States
Please do not send returns to this address unless we provide written return instructions.